Measuring What Matters
Created a clear, accessible framework for defining, tracking, and analyzing metrics tied directly to business goals. From dashboards to storytelling with data, this work helped teams make informed decisions and celebrate real results.
✨ Building a Metrics Framework with Impact
Connecting dots between enablement and business outcomes
Project Overview
Our team needed to demonstrate how learning content supported customer success—beyond completion rates. I created a framework to track engagement and link it to user behavior, product usage, and business impact.
Goals & Challenges
We needed more than vanity metrics; we needed data that told a story and helped inform product and enablement decisions.
My Role
I worked with data and analytics partners to define, KPIs, build dashboards, and tie training engagement to user behavior.
Tools Used
- Looker to build reports to share trends with stakeholders
- LMS, Zendesk, and Pendo to measure and track interactions with enablement resources
- Pendo to monitor product adoption trends and usage behaviors
- Google Sheets to combine enablement data with product usage and business impact data for holistic insights
Results & Impact
- Helped identify key education gaps
- Enabled data-backed planning and prioritization
Value for Your Team ✨
I bring the numbers to life—tying education efforts directly to product adoption and user success.
